Alen Air App FAQs

The Alen Air app is compatible with iPhones that have iOS 15 or newer and on Google Play for Android devices running Android 12 or later.

Please note: The Alen Air app is currently not available on iOS and Android tablets (stay tuned for future updates).

Yes, if you register with Alen on Alen.com or through the Alen Air app, you can use the same email address and password for both platforms. These credentials are your "Alen ID."

Your security code will be emailed from "helpdesk@alen.com" with the subject “Create Account Verification.” If you don’t see it, check your Spam or Junk folder. To resend, tap ‘RESEND CODE’ on the verification screen.
For further issues, contact Customer Experience at 1-800-630-2396 or via chat. We're available Monday to Friday, 8am-5pm CST. Alternatively, fill out our contact form, and we’ll respond promptly.

Product Registration, Addresses, and Subscriptions can only be accessed via Alen.com. These features may be added to the Alen Air app in the future. Please let customer support know if you're interested in these updates.
To order filters, tap Menu, then Purchase Filter. Select your purifier and choose the filter you'd like to order.

To view your order history, tap “Menu” at the bottom right, then “My Orders” to see all orders linked to your Alen ID. 
For tracking, tap the specific order, and if shipped, a tracking link will appear on the Order Details screen. 
For questions, click “Need Help?” to generate an email to our Customer Experience team.

Tap ‘Menu’ from the bottom tray of the Alen Air app, then tap ‘About app’.  You will see the version you are running of the Alen Air app just below the Alen logo (i.e., Alen Air v1.0.0).
From the same ‘About app’ screen, tap ‘Revision History’ to see the version history of the Alen Air app, and the primary content updates with each version.

The location and address help provide outdoor air quality data alongside your indoor air quality. Both indoor and outdoor conditions are considered to give you a clearer understanding of your environment.
Note: As long as the address is close to your Alen device's location, you'll receive an accurate comparison between outdoor and indoor air quality. An exact address is not required.

The Alen Air apps use Google Maps to identify addresses. If your address cannot be found, you can reach out to Google support to request its addition. If the automatically detected address is incorrect, you can click the black magnifying glass icon to search for and manually input your address.

Groups are optional and offer additional organization for your devices, while locations and device names are required for all devices.
Note: You can assign any names to Locations, Groups, and Devices. For larger setups, it’s helpful to plan how you’ll organize and label your devices. There are three hierarchical levels (Locations, Groups, Device Names) available for organizing your devices.

No, to move an Alen device to a different location, you must first remove the device and then add it to the new location.
However, you can change the group within a location and update the device name at any time.

Yes, if you remove a location, all devices linked to that location will be deleted from the app, and you’ll need to re-add them.
(Note: You’ll receive several warning messages if you attempt to remove a location with Alen devices.)

Currently, you can add the Alen BreatheSmart 75i, 45i, 35i, and AQM to the Alen Air app.

The Alen BreatheSmart 75i and 45i are compatible only with 2.4 GHz Wi-Fi networks, while the AQM, 35i, and 75i V2 can connect to both 2.4 GHz and 5 GHz networks.

To check your Wi-Fi network's frequency: 

• Android: Go to ‘Settings’, tap the Wi-Fi network name, and check the ‘Frequency’ value. 
• Mac: Hold ‘Option’ + ‘Command’, click the Wi-Fi icon in the menu bar, and find the ‘Channel’ value. 

For other devices (Windows, iOS, etc.), search online for specific instructions 

To check or update your Wi-Fi frequency, refer to your router’s or network hardware’s documentation.

To identify a BreatheSmart 75i V2 model, look for the certification sticker on the back of the purifier, where “BreatheSmart 75i_V2” will be listed next to “Air Purifier Model.” Additionally, all BreatheSmart 75i V2 purifiers have serial numbers beginning with the letter “M” or later.

To troubleshoot, exit the app and check your phone’s Wi-Fi for a ‘SmartLife-XXXX’ network. If it’s there, press and hold the Auto button on the purifier until the Wi-Fi light flashes. After 5 seconds, remove and replace the front panel to stop the Wi-Fi chip from broadcasting and restart the pairing process.
Sometimes, the Wi-Fi light status may not match the SmartLife-XXXX hotspot. This step should reset the system and help you add your device successfully.

This is normal. When adding a 75i or 45i to the Alen Air app, the app connects to the purifier's 'Hot Spot' to configure it with your Wi-Fi. After this, the 'SmartLife-XXXX' Hot Spot will disappear from your Wi-Fi list. The Hot Spot doesn’t provide internet access and doesn’t require a password, which is why you may see messages about ‘No Internet Connection’ or ‘Unsecured Network.’

There are several main reasons why the onboarding process may have failed. Here are some suggested actions:

• Confirm you are attempting to connect to the correct type of Wi-Fi network. (See FAQ items above for details.)
• Confirm the Wi-Fi password you put in for your Wi-Fi network is accurate.
• When attempting to again add an Alen device, confirm you can select ‘SmartLife-XXXX’ as the temporary Wi-Fi network. (See FAQ items above for details).

 The color of the ring in the app shows the real-time PM2.5 sensor value, while the ring on the purifier updates with a delay of 5 seconds to 5 minutes to prevent constant changes.
To view the PM2.5 value ranges associated with different colors, open the Alen Air app, select ‘AQ History’ for the specific purifier, and tap the ‘Info’ button at the top of the graph.
If the color ring shows orange, red, or purple, check the app for real-time and historical values to see if it's a temporary spike or a persistent issue.

Correct.  This is a limitation of using the 45i with the Alen Air app (purifier architecture limitation).
All other control panel buttons though, can be controlled via the Alen Air app.