At Alen, we believe wellness begins with pure air. When you buy a top-rated Alen air purifier, we proudly support it with the industry’s first and only LIFETIME WARRANTY. It’s our promise to keep you breathing pure air for life.
At Alen, we believe wellness begins with pure air. When you buy a top-rated Alen air purifier, we proudly support it with the industry’s first and only LIFETIME WARRANTY. It’s our promise to keep you breathing pure air for life.
Hassle-free service
Unmatched by any other air purifier company in the world
Guaranteed. Forever.
If anything goes wrong with your Alen air purifier, our in-house experts will help you solve the problem.
If they can’t, we’ll happily ship you a free replacement—fast!
1 Year Warranty | 5 Year Warranty | Lifetime Warranty |
Comes standard with your purifier | Requires product registration | Requires product registration |
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*All Alen warranties are transferrable. Contact our Customer Service team for details at service@alen.com or call 1-800-630-2396.
Activate your Lifetime Warranty in two simple steps:
FACTORY WARRANTY (1-Year & 5-Year)
With valid proof of purchase and an intact ratings label, we warrant your Alen Air Purifier to be free from defects in materials or workmanship for one year from the date of purchase. Extend your one-year warranty to five years with product registration.
If conditions of this warranty are met, Alen will, at its option, either furnish a replacement part or replace your air purifier provided the product is determined by Alen to be defective as a result of faulty material or workmanship while in normal use. Replacements at Alen’s option may be Certified Refurbished units in like-new condition. Alen’s sole obligation under the factory warranty is to replace defective parts or replace your air purifier free of charge.
LIFETIME WARRANTY
Provided that the unit is registered and enrolled in an active filter subscription with Alen, we warranty your purifier to be free from defects in materials or workmanship for the life of the unit. To activate your lifetime warranty, please register your Alen purifier and enroll in a filter subscription here.
To qualify for coverage, the following Warranty Conditions must be met:
Register your purifier, activate your warranty, and find complete PDF manuals here.
To start a warranty claim, contact our customer service team at service@alen.com or call 1-800-630-2396.
If we replace your purifier under warranty, you are required to return the unit using free shipping provided by Alen to help us maintain world-class quality control..
As of June 2, 2020, Alen’s 5-year warranty requires product registration and our Forever Guarantee requires an active filter subscription.
Why are these now required?
Product registration ensures that we can quickly service your purifier in the event of a malfunction or recall. Filter subscription helps us honor our Pure Air for Life promise because on-time filter changes are the #1 way to keep Alen Air Purifiers at peak performance and efficiency—subscription also saves you 5%.