If anything goes wrong with your Alen air purifier, our in-house experts will help you solve the problem.
If they can’t, we’ll happily ship you a free replacement—fast!

Activate your Forever Guarantee in two simple steps:

1. Complete Product Registration
   1. If you purchased directly from Alen.com, you're covered by automatic registration.
   2. If you purchased from a 3rd party, click here to complete your product registration.
2. To unlock your Forever Guarantee, click here to enroll in a air filter subscription

FACTORY WARRANTY (1-Year) 

With valid proof of purchase and an intact ratings label, we warrant your Alen Air Purifier to be free from defects in materials or workmanship for one year from the date of purchase. 

If conditions of this warranty are met, Alen will, at its option, either furnish a replacement part or replace your air purifier provided the product is determined by Alen to be defective as a result of faulty material or workmanship while in normal use. Replacements at Alen’s option may be Certified Refurbished units in like-new condition. Alen’s sole obligation under the factory warranty is to replace defective parts or replace your air purifier free of charge. 

FOREVER GUARANTEE

Provided that the unit is registered and enrolled in an active air filter subscription with Alen, and the purchase can be verified we warranty your purifier to be free from defects in materials or workmanship for the life of the unit. To activate your Forever Guarantee, please register your Alen purifier and enroll in a air filter subscription here

To qualify for coverage, the following Warranty Conditions must be met: 

• ORIGINAL LABEL: Your purifier’s original back-panel label must be intact.
• REGISTRATION: As of September 22, 2021, Forever Guarantee coverage requires product registration with Alen Corp.
• AIR FILTER SUBSCRIPTION: As of September 22, 2021, Forever Guarantee requires active enrollment in a air filter subscription with Alen Corp. If the purifier was purchased before September 22, 2021, product registration and enrollment in a air filter subscription with Alen Corp. are at time of claim.
• ORIGINAL PURCHASE VERIFICATION: For orders not purchased directly from Alen, a third party verification is required by the authorized retailer of the original purchase.
• NORMAL USE: Your Alen Air Purifier must be operated in accordance with the instructions provided in the Alen User Manual. Your purifier should show no evidence of unconventional use; e.g. tampering, mishandling, neglect, accidental damage, or modification. Unit must have its original ratings label intact and must have at all times been connected to a proper power supply (see rating/voltage label on unit). 

Register your purifier, activate your warranty, and find complete PDF manuals  here.