Terms and Conditions
Effective Date: October 15, 2018
IMPORTANT NOTE: These Terms and Conditions for Use of Site contain provisions that limit our liability to you and require you to resolve any dispute with us through final and binding arbitration on an individual basis and not as part of any class or representative action. Please see the "Disclaimer of Warranties,", "Limitation of Liability," and "Arbitration Agreement" sections below for more information.
Purchase of Products
If you make a purchase on this Site, your purchase is also governed by and subject to our Terms & Conditions of Sale. Please review our Terms & Conditions of Sale prior to making a purchase on this Site.
Reservation of Rights
We reserve the right at any time, in our sole discretion, with or without notice, and without liability to you or other users, to: (i) modify, suspend, remove or terminate this Site or any portion thereof; (ii) restrict, limit, suspend or terminate any user's access to this Site or any portion thereof; (iii) monitor any user's activities on this Site to verify and ensure that user's compliance with these Terms and Conditions for Use of Site and any applicable law; and (iv) investigate any suspected or alleged violation of these Terms and Conditions for Use of Site or any applicable law and cooperate with authorities in such investigation.
When you use this Site or send emails to us, you are communicating with us electronically. To the extent permitted by applicable anti-spam law, you consent to receive communications from us electronically. We will communicate with you by email, by posting notices on this Site, or through your account on this Site. You acknowledge and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Accounts and Passwords
By creating an account on this Site, you represent and warrant that all registration information you submit to us is your own information and is truthful and accurate. It is your responsibility to notify us of any changes in your account information, including your contact information. As an account holder, you are responsible for safeguarding your account access information and are responsible for all use of your username and/or password and must keep these details secure. If you allow others to use your account, you are responsible for all their activities on your account.
Alen may make changes to these Terms and Conditions for Use of Site at any time. We will provide you with notice if the changes are material and, where required by applicable law, we will obtain your consent. Unless expressly otherwise agreed, all material changes will apply prospectively only. If you have provided your email address to us or have an active account on this Site, we may notify you of material changes via your last known email and/or may ask you to affirmatively consent to the changes (e.g., by checking a box or clicking a button) at the time of your next account login on this Site. By continuing to use this Site after such notice and/or consent, you are bound by these Terms and Conditions for Use of Site as modified.
Children and Minors
This Site is not intended for or directed to anyone who has not reached the age of majority in his/her state, province, or country of residence. By using this Site, you warrant that you have attained the age of majority. You must have attained the age of majority to create an account, to make a purchase, or to submit User Content (as defined below) on this Site.
We do not permit or tolerate any illegal, abusive, harmful, or improper use of this Site or any Alen Content (as defined below). Without limitation to the generality of the foregoing, we specifically prohibit the following:
- using this Site or any Alen Content other than for your own internal business or personal use strictly in accordance with these Terms and Conditions for Use of Site and our Terms & Conditions of Sale (applicable to any Alen product you purchase through this Site);
- using this Site or any Alen Content in any manner or for any purpose that is illegal or unlawful, including engaging in any activity that violates any right of any person or entity;
- impersonating another person or entity, or falsifying account information, or making unauthorized use of another person's or entity's information;
- creating (or attempting to create) multiple accounts on this Site (including using proxy IP addresses or falsified/fake identities to hide the use of multiple accounts) for the purpose of disrupting this Site or other users;
- using any automated program, tool, or process (including, without limitation, web crawlers, robots, bots, spiders, and automated scripts) to access this Site or any server, network or system associated with this Site, or to extract, collect, harvest or gather content or information from this Site;
- interfering in any way with the operation of this Site or any server, network, or system associated with this Site, including, without limitation, hacking, mail-bombing, flooding, overloading, or making "denial of service" attacks; probing, scanning, or testing the vulnerability of this Site or any server, network, or system associated with this Site; breaching or circumventing firewall, encryption, security, or authentication routines; accessing, using, or retrieving data not intended for you, or accessing another user's account without permission;
- creating works or materials (including, without limitation, fonts, icons, link buttons, wallpapers, desktop themes, on-line postcards, montages, mash-ups and similar videos, greeting cards, and other merchandise or digital goods) that derive from or are based on any Alen Content, regardless of whether such derivative works or materials are sold, bartered, or given away;
- either directly or through the use of any device, software, internet site, web-based service, or other means, removing, altering, bypassing, circumventing, avoiding, or interfering with any copyright, trademark, or other proprietary notice contained on this Site or in any Alen Content, or any digital rights management mechanism, device, or other content protection, copy control, or access control measure associated with this Site or any Alen Content, including geo-filtering mechanisms;
- framing or otherwise creating a browser or border environment around any Site page or any Alen Content, or deep-linking to any Alen Content or any internal page of this Site;
- using the Alen mark or logo or any other mark, logo, or source identifier of Alen or its corporate affiliates (whether registered or unregistered), including, without limitation, the marks: BREATHESMART, in any manner (including as meta tags or ad keywords), except as necessary to make reference to Alen in a truthful and non-misleading and purely descriptive and nominative manner;
- submitting, uploading, posting, or transmitting any User Content that is: unlawful; threatening; harassing; abusive; obscene; vulgar; sexually explicit; pornographic or inclusive of nudity; offensive; excessively violent; invasive of another's privacy, publicity, contract or other rights; tortious; false or misleading; defamatory; libelous; hateful; or discriminatory;
- engaging in activity that involves the use of viruses, bots, worms, or any other computer code, files or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of or access to a computer or a computer network;
- sending or causing others to send (directly or indirectly) unsolicited bulk messages or other unsolicited bulk communications of any kind;
- soliciting, collecting, or requesting personal information from others for commercial or unlawful purposes;
- submitting, uploading, posting, or transmitting an image or video of another person without that person's consent;
- engaging in "trolling," such as posting material, information, message, or communication that is off-topic, absurd, or meaningless, with the intent of causing disruption or provoking reaction from others, or disrupting the normal flow of dialogue, causing a screen to "scroll" faster than other users are able to type, or otherwise acting in a manner that negatively affects other users' ability to engage in real time exchanges;
- engaging in commercial activity, including, without limitation, advertisements or solicitations of business, purchase, or participation in any game or promotion.
As used herein, "Alen Content" means any and all contents and materials provided by Alen and/or its licensors, including, without limitation, text, editorials, blogs, knowledge center, artwork, graphics, images, photos, videos, audios, music, advertisements, product information and images, marks, logos, slogans, links, software, downloadable apps, social media plug-ins, user interfaces, layout and look and feel designs, search engines, tools, templates, forms, indexes, and directories.
As used herein, "User Content" means any and all contents and materials originated by users, including, without limitation, user reviews and comments, user idea submissions, and user-submitted text, photos, images, artwork, videos, audios, etc., but specifically excluding any Alen Content.
You own any User Content originated by you, and Alen does not claim ownership rights in your User Content. However, by submitting User Content to this Site (whether your submission is solicited or unsolicited), you acknowledge and agree to all of the following:
- To submit User Content to this Site, you must have attained the age of majority in your state, province, or country of residence.
- By submitting User Content to this Site, you represent and warrant that: (1) your submission is voluntary and consensual and is made without any condition or reservation of rights, including, without limitation, any condition of payment, secrecy, or confidentiality; (2) your submission does not contain any confidential information and may be seen by others; and (3) your submitted User Content contains no material that infringes upon any third-party right or violates any applicable law.
- By submitting User Content to this Site, you grant to Alen and their successors and assigns a non-exclusive, irrevocable, worldwide, perpetual, fully paid- up and royalty-free, freely- sublicensable, freely- assignable and transferable, unlimited and unrestricted license to use, copy, reproduce, store, archive, modify, excerpt, adapt, translate, create derivative works and compilations based upon, publicly perform, publicly display, exhibit, broadcast, stream, publish, distribute, and otherwise exploit your submitted User Content, including your name, voice, likeness, performance, life stories, and biographical information contained in such User Content, as well as any and all ideas, concepts, facts, information, stories, know-how, and techniques embodied in your submitted User Content, in any and all formats and media now known or hereafter devised (including, without limitation, television, radio, theatrical, Internet, mobile, digital, electronic, and print media) and for any and all commercial and non-commercial purposes (including, without limitation, product development, marketing, advertising, promotion, sale, distribution, social media campaigns, merchandising, publishing, education, and charity). The aforementioned license will continue and remain in full force and effect even if you subsequently terminate or cancel your account on this Site or delete the submitted User Content from your account.
- By submitting User Content to this Site, you acknowledge and agree that: (1) your submission is not being made in confidence or in trust, and no contractual, fiduciary, or confidential relationship of any kind (whether express or implied) is created between you and Alen by reason of your submission; (2) Alen and their successors and assigns are under no obligation whatsoever to use your submitted User Content for any purpose or in any manner, and any decision of use or non-use is entirely and solely at the discretion of Alen and their successors and assigns; (3) if Alen and their successors and assigns decide to make any use of your submitted User Content, Alen and their successors and assigns will have no obligation or liability to you whatsoever, and you will have no right or claim to any compensation, payment, credit, attribution, notice, approval, or inspection of any kind whatsoever with respect to any such use; (4) other persons, including, without limitation, employees and contractors of Alen, may have independently developed, or may hereafter independently develop content or material that is identical or similar to your submitted User Content, and content or material that is identical or similar to your submitted User Content may have already been, or may hereafter be, in the public domain; and (5) your submission is not returnable and may be retained indefinitely by Alen and their successors and assigns.
- By submitting User Content to this Site, you further acknowledge and agree that, to the extent your submission includes any idea, concept, suggestion, design, drawing, image, or artwork for a prospective product name, mark, logo, slogan, tagline, domain name, or other source identifier, Alen and their successors and assigns will be free (with no obligation) to adopt, use, license, and register such name, mark, logo, slogan, tagline, domain name, or other source identifier (including any variation thereof) for and in connection with their businesses throughout the world in perpetuity, and will have sole ownership of all statutory and common law trademark rights and all associated goodwill resulting from such adoption, use, licensing, and registration.
- By submitting User Content to this Site, you waive the right to assert against Alen and their successors and assigns, and you release and forever discharge Alen and their successors and assigns from, any and all claims and damages based upon or relating to your submitted User Content, including, without limitation, claims and damages for copyright infringement, trademark infringement, invasion of privacy, violation of the right to one's image, violation of moral or author's rights or the right of publicity, defamation, libel, false light, unfair competition, unjust enrichment, idea theft, idea misappropriation, breach of implied contract, breach of fiduciary duty, and/or breach of confidence or trust.
- Your submission is subject to such additional rules and guidelines as may be prescribed by Alen and their successors and assigns.
Right to Remove User Content; No Obligation to Monitor
Alen reserves the right at any time, but with no obligation, to remove, take down, block, disable, or deny access to any User Content that, in our sole judgment, violates these Terms and Conditions for Use of Site or any applicable law, or may expose or subject Alen to liability of any kind, or may adversely affect the reputation or goodwill of Alen.
Alen assumes no responsibility for monitoring this Site for inappropriate User Content or conduct. If at any time Alen elects to monitor this Site, Alen nonetheless assumes no responsibility for User Content, assumes no obligation to modify or remove any inappropriate User Content, and assume no responsibility for the conduct of any user.
Alen DMCA Policy
In compliance with the Digital Millennium Copyright Act (Title 17, United States Code) ("DMCA"), Alen will respond to proper notifications of claimed copyright infringement with respect to User Content, and will take appropriate action including removing and disabling access to the allegedly infringing User Content. Alen also has a policy of terminating, in appropriate circumstances, the accounts of registered users on this Site who are determined to be repeat infringers.
Designated Agent: In compliance with the DMCA, the following is Alen's Designated Agent to receive notifications of claimed copyright infringement by User Content on this Site:
Attn: Customer Experience Department
9200 Waterford Centre Blvd.
By Telephone: 1-800-630-2396
By Email: firstname.lastname@example.org
Notice of Claimed Copyright Infringement: If you believe that your copyright has been infringed or violated by any User Content found on this Site, please notify the Designated Agent listed above in writing and provide the following requisite information:
- a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works;
- identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
- a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Counter-Notification to Claimed Copyright Infringement: Under the DMCA, if a notice of copyright infringement has been filed against User Content submitted by you on this Site, you may make a counter-notification with the Designated Agent listed above, provided that such counter-notification must be in writing and contain the following requisite information:
- your physical or electronic signature;
- identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- a statement by you under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and
- your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which you are located (or in the State of Texas, USA, if you reside outside of the United States), and that you will accept service of process from the person who filed the notice of copyright infringement or an agent of such person.
Please note that, under the DMCA, any person who knowingly makes material misrepresentations in a notification of claimed infringement or any counter-notification may be liable for damages.
Interactions between Users
You are solely responsible and assume all risks for any and all interactions with other users of this Site. Other users may not comply with these Terms and Conditions for Use of Site and could post User Content that breaches these Terms and Conditions for Use of Site. You should take care when interacting with other users of this Site.
This Site may include links (including through advertisements displayed) to websites, products, and services owned or operated by third parties unaffiliated with Alen (each, a "Linked Third-Party Site/Product/Service"). Such links do not constitute or imply Alen's approval, sponsorship, or endorsement of any Linked Third-Party Site/Product/Service. Alen is not responsible for and makes no representations or warranties, express or implied, regarding any Linked Third-Party Site/Product/Service. You access and use a Linked Third-Party Site/Product/Service solely at your own risk. When you access and use a Linked Third-Party Site/Product/Service, you are subject to that third party's terms and conditions of use. Any rights, claims, or actions you may have in respect of a Linked Third-Party Site/Product/Service can only be brought directly against the owner or operator of the Linked Third-Party Site/Product/Service. Alen may receive linking/referral fees, commissions, and/or other payments from the owner or operator of a Linked Third-Party Site/Product/Service, and you will have no right or claim whatsoever with respect to such fees, commissions, and payments.
Linking to Alen Website
You may link to this Site, but subject to the following conditions:
- Your link must be a text-only link;
- You do not frame or otherwise create a browser or border environment around any page of this Site or any Alen Content;
- You do not deep-link to any Alen Content or any internal page of this Site;
- You do not link to any live stream or live streaming event on this Site (except with our express prior written consent);
- You do not use any Alen logo or design mark in or as your link;
- You do not link to this Site from any pornographic or sexually oriented website;
- You do not misrepresent or falsely suggest that your website, content, product, or service is sponsored, endorsed or approved by, or is affiliated or associated with, Alen;
- You do not publish false, misleading or inaccurate information about, or otherwise disparage, Alen or any Alen Content;
- Alen is under no obligation to support your link.
Sweepstakes, Contests, etc.
Alen may from time to time conduct sweepstakes, contests, games and other prize promotions on this Site. Participation in such sweepstakes, contests, games, and other prize promotions will be subject to Alen's published official rules.
Alen may from time to time conduct promotions, these conditions apply to any/all promotions on Alen.com, including ones where you must redeem a promotional code as part of the offer and where no alternative terms and conditions apply.
- This is a limited time offer.
- Offer may not be combined with other offers.
- Offer good while supplies last.
- Offer limited to one per customer.
- Alen reserves the right to modify or cancel the offer at any time. If you received the promotional code (directly or indirectly) from a third party, that third party also reserves the right to modify or cancel the offer at any time.
- Offer only applies to products sold by Alen.com. Products sold by third-party sellers will not qualify for this offer.
- Each promotional code applies only to qualifying items.
- Offer is non-transferrable and may not be resold.
- If any of the products related to an offer are returned, your refund will equal the amount you paid for the product, subject to applicable refund policies.
- If you violate any of the offer terms, the offer will be invalid.
Use of Software
If you acquire or download any software (including any mobile app) made available by Alen or any of its licensors or business partners on this Site ("Software"), you acknowledge that your use of the Software is also subject to the terms and conditions of the applicable end user license agreement that accompanies the Software or, if there is no such end user license agreement, the following additional terms and conditions:
- The Software is for your own internal business or personal use only.
- All right, title and interest in and to the Software, including, without limitation, all copyrights and other intellectual property rights, will remain with Alen and/or the provider or licensor of the Software.
- You may not copy, modify, sell, distribute, disseminate, transmit, translate, reverse engineer, decompile, or disassemble the Software.
- You may not bypass, disable, deactivate, or render ineffective any protection or security scheme or program contained in the Software.
- You may not remove, erase, modify, or tamper with any copyright, trademark, or other proprietary rights notice that is printed or stamped on, affixed to, or encoded or recorded in the Software.
- All Software provided on this Site is subject to United States export control laws and regulations. No Software may be downloaded from this Site or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Sudan, Libya, North Korea, Iran, Syria, or any other Country to which the United States has embargoed goods, or (ii) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the United States Commerce Department's Table of Deny Orders. By downloading, installing, or using any Software obtained from this Site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. You may not download, install, use, export, or re-export the Software or any underlying information or technology except in full compliance with United States export control laws and regulations.
- You acknowledge that, unless expressly otherwise stated, Alen provides no assistance, including any technical or customer support, in the use of the Software and your use of the Software is at your own risk.
Product Warranty Conditions
ORIGINAL LABEL: Your purifier’s original back-panel label must be intact.
REGISTRATION: As of June 2, 2020, five-year warranty and lifetime warranty coverage requires product registration with Alen Corp within 12 months of purchase. If the purifier was purchased before June 2, 2020, registration with Alen Corp is required 12 months after your first warranty claim.
FILTER SUBSCRIPTION: As of June 2, 2020, lifetime warranty requires product registration and enrollment in a filter subscription with Alen Corp within 12 months of purchase. If the purifier was purchased before June 2, 2020, product registration and enrollment in a filter subscription with Alen Corp are required 12 months after your first warranty claim.
NORMAL USE: Your Alen Air Purifier must be operated in accordance with the instructions in the Product User Manual. Your purifier should show no evidence of unconventional use; e.g. tampering, mishandling, neglect, accidental damage, or modification. Unit must have its original ratings label intact and must have at all times been connected to a proper power supply (see rating/voltage label on unit).
If Product(s) or any part thereof, with the exception of filters, is proved to be defective by reason only of faulty workmanship or materials, Alen will repair or replace the part or product free of charge for labor and materials according to the details of the “Alen Forever Guarantee”. This warranty shall not apply to damage caused through misuse, wear and tear, neglect, unauthorized repair, to damage caused through installation, adaptation, modification or use in an improper manner or inconsistent with Alen’s operating and maintenance instructions, wear or deterioration due to environmental conditions or to damage occurred during transit. Alen will not be liable under this warranty for any fault or damage arising from defective workmanship, if the Product has been serviced, repaired or modified by any person other than the manufacturer's authorized service personnel or if the instrument’s serial label has been removed or tampered with. All products returned for service or repair must be accompanied by a Return Authorization number (RA number). The RA number must be clearly visible on the external packaging. Alen reserves the right to refuse any shipment received without RA number and return shipment at sender’s cost. Alen does not refund shipping, handling, or insurance costs for warranty repairs in the event of a warranty claims found to be void to do any of the use cases listed above once the unit has been inspected by Alen. Alen covers the shipping costs from incoming warranty services requests in the form of a return shipping label. Alen covers the shipping costs going back to the customer for ground shipping only. Should a faster shipping service be required, additional shipping costs will apply and are the responsibility of the end user. Alen does not extend its warranty nor ship products outside of the continental United States. Please call the Alen Customer Experience Team to receive a RA number and shipping instructions prior to shipment.
Product Information and Availability
We aim to display our product information on this Site as accurately as possible. However, because actual colors you see depend on your monitor or device, we cannot guarantee your monitor's or device's display of any color will accurately reflect actual product color or finish. Also, product information displayed on this Site may contain typographical or other human errors and may not be 100% complete or current despite our efforts. Accordingly, we do not guarantee or warrant that all product information and images displayed on this Site will be accurate in all respects.
We do not guarantee or warrant the availability of any product displayed on this Site. We reserve the right, without notice or liability to you, to change, discontinue, or stop the offering of any product.
Disclaimer of Warranties
EXCEPT AS EXPRESSLY OTHERWISE SPECIFIED BY ALEN AND EXCEPT WHERE PROHIBITED BY APPLICABLE LAW:
- ALEN MAKES NO WARRANTY OR REPRESENTATION REGARDING THIS SITE OR ANY ALEN CONTENT.
- THIS SITE AND ALL ALEN CONTENT ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED.
- WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALEN DOES NOT WARRANT THAT THIS SITE AND ALL ALEN CONTENT WILL BE UNINTERRUPTED OR ERROR FREE; OR THAT ANY DEFECT OR ERROR WILL BE CORRECTED; OR THAT THIS SITE AND ALL ALEN CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THIS SITE AND ALL ALEN CONTENT ENTIRELY AT YOUR OWN RISK.
- TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ALEN DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTY OF NON-INFRINGEMENT, WITH RESPECT TO THIS SITE AND ALL ALEN CONTENT.
- SOME STATES MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. BUT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE EXCLUDE ALL WARRANTIES.
Limitation of Liability
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL ALEN AND THEIR SUCCESSORS AND ASSIGNS BE LIABLE TO YOU UNDER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION OF ANY KIND, OR LOSS OF BUSINESS GOODWILL OR OPPORTUNITY) ARISING OUT OF OR RELATING TO THIS SITE OR ANY ALEN CONTENT OR ANY USER CONTENT, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OR TOTAL LIABILITY, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
ALEN AND THEIR SUCCESSORS AND ASSIGNS RESERVE THE RIGHT, AT THEIR OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU SHALL FULLY COOPERATE WITH ALEN AND THEIR SUCCESSORS AND ASSIGNS IN ASSERTING ANY AVAILABLE DEFENSES.
Alen provides this Site in and from the United States of America. Alen does not represent or warrant that this Site or any Alen Content is appropriate or available for use in locations outside the United States of America. If you access this Site from a jurisdiction outside the United States of America, you acknowledge and agree that you do so of your own initiative and that you are solely responsible for complying with local laws applicable to your use of this Site.
- You and Alen agree that any dispute, claim or controversy arising out of or relating in any way to this Site or these Terms and Conditions for Use of Site, will be resolved by binding arbitration, except that: (1) either you or Alen may assert claims, if they qualify, in a small claims court; and (2) Alen may bring a court action solely for injunctive relief to stop unauthorized use or abuse of this Site, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights), without first engaging in arbitration or the informal dispute resolution process described in this arbitration agreement. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. You agree that, by agreeing to these Terms and Conditions for Use of Site, the U.S. Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of this arbitration agreement, and that you and Alen are each waiving the right to a trial by jury or to participate in a class action. This arbitration agreement will survive termination of these Terms and Conditions for Use of Site and the termination of your relationship with Alen.
- To initiate arbitration, you must first send to Alen, by certified mail, a written notice of your claim ("Notice") and such Notice to Alen must be addressed to:
- Alen, Attn: Legal Department, 9200 Waterford Centre Blvd Suite 600, Austin, TX 78758 ("Notice Address"). If Alen initiates arbitration, Alen will provide you with a similar Notice by email to the email address then associated with your account on this Site. A Notice, whether sent by you or by Alen, must (1) describe the nature and basis of the claim or dispute and (2) set forth the specific relief sought. If Alen and you do not reach an agreement to resolve the claim or dispute within 30 days after the Notice is received, you or Alen may commence an arbitration proceeding.
- You may download or copy a form Notice and a form to initiate arbitration at www.adr.org. If you are required to pay a filing fee, after Alen receives notice at the Notice Address that you have commenced arbitration, Alen will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than US$10,000, in which event you will be responsible for filing fees.
- If your claim is for US$10,000 or less, we agree that you may choose whether the arbitration will be conducted solely through the submission of documents to the arbitrator, via telephone or video conferencing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US$10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. If the arbitrator issues you an award that is greater than the value of Alen's last written settlement offer made before an arbitrator was selected (or if Alen did not make a settlement offer before an arbitrator was selected), then Alen will pay you the amount of the award or US$1,000, whichever is greater. If the arbitrator determines the claim(s) you assert in the arbitration are frivolous, you agree to reimburse Alen for all fees associated with the arbitration that Alen paid on your behalf which you otherwise would be obligated to pay under the AAA Rules. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.
- YOU AND ALEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Alen agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
Alen will not be liable for any delay in performing any of its obligations if the delay is caused by circumstances beyond its reasonable control, such as failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
If any provision contained in these Terms and Conditions for Use of Site is held by any court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be deemed modified in such manner as to render such provision valid, legal, and enforceable to the fullest extent permitted by law in such jurisdiction, and the remaining provisions contained in these Terms and Conditions for Use of Site will not be affected and shall remain in full force and effect.
You acknowledge and agree that Alen may at any time, without giving you notice or seeking your consent, transfer and assign all personal information, User Content and associated rights and licenses that Alen has obtained from you as well as all agreements Alen has made with you in connection with your use of this Site, to (i) an affiliate or (ii) a third party that acquires or merges with Alen or to which Alen sells or otherwise transfers its business or assets (including this Site).
A failure by Alen to exercise or enforce any right or provision under these Terms and Conditions for Use of Site will not constitute a waiver of the right or provision. Any waiver of any provision under these Terms and Conditions for Use of Site will only be effective if it is in writing and signed by Alen.
To contact us, please use the Customer Contact Form or call us at 1-800-630-2396
Terms & Conditions of Sale
Billing Terms & Conditions
- All billing and registration information provided by you must be accurate, complete and correct. Submitting inaccurate, incomplete or incorrect information constitutes a breach of the Terms. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the items, products and / or services that you have requested.
- Alen reserves the right, at their sole discretion, to refuse service and to terminate accounts if Alen believes in its sole discretion that customer conduct violates applicable law or the Terms, or is harmful to the interests of Alen, its subsidiaries, or its affiliates, or for any other reason.
- Alen and its affiliates and subsidiaries reserve the right to limit the quantity of items purchased per person, per account, per household and per order as determined in their sole discretion. These restrictions may be applied to the same account, same credit card and / or the same billing and / or shipping address.
- Title of products do not transfer to purchaser until payment has been received by Alen.
- Receiving an order acknowledgement via email does not guarantee the acceptance of an order.
- Your use of the Site constitutes your acceptance of the Terms. By accepting the Terms through your use of the Site, you certify that you are 18 years of age or older.
Methods of Payment
We currently accept Visa, MasterCard, American Express, Discover Cards, and PayPal.
Return & Exchange Policy
Customers may return unused and unopened products within 30 days from receipt with no product restocking charges. However, sales and agreements processed and sold via our Business to Business team are subject to different criteria and products that are not eligible for return, this includes, but is not limited to: BreatheSmart 75i, BreatheSmart 45i, BreatheSmart FLEX, BreatheSmart Classic, BreatheSmart FIT50, T500, T300, T100, A375, A350 and Paralda platforms. Order discrepancies must be reported within 10 days of receipt. All opened products are subject to a 15% restocking charge. No exchanges or returns will be accepted after 60 days. Exchanged merchandise is subject to testing and inspection upon receipt by Alen. Please allow up to 14 days after Alen's receipt of product for your account to be credited.
In order to prevent possible transport damages and to secure your rights to exchange products, products must be returned packaged exactly as they were received. The product must be shipped back in the original packaging and insured. If original packaging is required, Alen will provide a shipping box at a nominal fee. If Product is not sent back in its original packaging, the sender accepts all liability for damage claims and may be charged by Alen for repairs. All products exchanged or returned must be accompanied with a RA (Return Authorization) number.
The RA number must be clearly listed on the outside of the box or on the return label, otherwise the shipment will be refused and immediately returned to the sender. The absence of a RA number will delay the exchange or return process. Therefore, please contact Alen Technical Support Team to receive a RA number and shipping instructions prior to shipment.
RA's are only valid for 15 days. After 15 days the RA is automatically voided and will be refused should a customer attempt to return Product after the 15-day period.
All accessories, i.e. vent cover, power cord, etc., especially the filter and panel, must be returned otherwise an additional $50 charge will apply.
Any added replacement costs will be assessed and incurred upon the completion of testing and inspection. Alen does not refund shipping, handling, or insurance charges for returned or exchanged products.
Questions about returns should be directed to our Customer Experience Team at 1-800-630-2396
Authorization to Use Name
Customer gives Alen the authority to use, without royalties, customer’s name in all Alen sales, marketing and promotional materials.